Shipping Policy
PROCESSING:
Items labeled as “Instant ship” we will ship within 2-3 business days of receiving your order. The weekends and holidays are not included for this Instant ship option.
We will advise you if an item in your order is unavailable for immediate shipment and we will notify you when the item is available for shipping. Therefore, the order may be split into different shipments, at no extra charge, and items ordered together may not be shipped out on the same day.
All jewelry orders will require a delay of 1 to 2 weeks for shipment. This is due to a required production time of 1 to 2 weeks. We will send you pictures of the finished jewelry products by email for your review before we ship them to you.
SHIPPING STATUS:
Simply log into your account and click “My Orders” to view your order status. Please submit a ticket to us within 6 months of the shipment date, if the package does not arrive on time. Our representative will contact you within 24 hours.
Note: We will not accept overdue requests.
Shipping Times:7-10 days
Free shipping to U.S.
Estimated Shipping Times:
Please take note that all shipping times are estimated and may take longer during peak seasons or due to incorrect shipping addresses.
International Shipping Fees:
We do not pay for import taxes, customs duties, and/or fees imposed by the destination country.
If a signature hasn't captured ( during Covid ) caused a lost in shipping, DovEggs will isse the full refund in GC.
Package Lost
We will investigate the case, locate the tracer on delivery truck and contact local authority ( police department) if a lost case happened.
Package loss needs to be filed within 30 days after delivery, according to our carrier, delivery after 30 days of delivery will not be able to open a claim or issue a refund.
We will refund in full as store credit if the investigation shows " lost". We will not be able to help further if the investigation shows" delivered".
SHIPPING STATUS:
Simply log into your account and click “My Orders” to view your order status. Please submit a ticket to us within 6 months of the shipment date, if the package does not arrive on time. Our representative will contact you within 24 hours.
Note: We will not accept overdue requests.
Shipping Times:7-10 days
Free shipping to U.S.
Estimated Shipping Times:
Please take note that all shipping times are estimated and may take longer during peak seasons or due to incorrect shipping addresses.
International Shipping Fees:
We do not pay for import taxes, customs duties, and/or fees imposed by the destination country.
If a signature hasn't captured ( during Covid ) caused a lost in shipping, DovEggs will isse the full refund in GC.
Package Lost
We will investigate the case, locate the tracer on delivery truck and contact local authority ( police department) if a lost case happened.
Package loss needs to be filed within 30 days after delivery, according to our carrier, delivery after 30 days of delivery will not be able to open a claim or issue a refund.
We will refund in full as store credit if the investigation shows " lost". We will not be able to help further if the investigation shows" delivered".